This Privacy Policy detailed here establishes the rigorous legal conditions governing the acquisition, processing, handling, storage, systematic protection, and lawful transfer of personal and telemetry information collected from users, clients, partners, and employees by **INNOVATE FOODS LIMITED** (Registration Address: Barncraig, Boreland Road, Dysart, Kirkcaldy, KY1 2YG, Scotland, UK; Contact Email: info@innovatefoods.sbs) (hereinafter referred to as "the Company", "We", "Our", or "Us").

Our operations involving personal data processing are conducted in strict compliance with the provisions of the United Kingdom Data Protection Act 2018 (DPA 2018), the UK General Data Protection Regulation (UK GDPR), the Privacy and Electronic Communications Regulations (PECR), and where applicable, the EU General Data Protection Regulation (Regulation (EU) 2016/679).

1. Basic Definitions and Legal Bases of Processing

Under UK GDPR and the Data Protection Act 2018, INNOVATE FOODS LIMITED serves as the "Data Controller" for all personal information gathered via this corporate web portal, customer account platforms, mobile dispatch links, and during contractual engagement. We collect and process your personal data under the following legitimate bases:

• Contractual Necessity: To fulfill our agreements to provide meal deliveries, corporate catering, or logistics services.
• Legal Obligation: To comply with UK tax, financial reporting, and food safety regulations.
• Legitimate Interests: To optimize our website user experience, manage logistics, and prevent fraudulent activity.
• Consent: Your explicit consent provided when subscribing to newsletters or submitting contact forms.

2. Classifications of Collected Information

We collect personal data to provide safe, high-quality foodtech and delivery services. This information includes:

• Identity Data: Full name, company name, corporate role, and professional credentials.
• Contact Details: Billing address, physical delivery address (including postcodes), telephone numbers, and email addresses.
• Nutritional and Physiological Preferences: Voluntarily provided information regarding food allergies, dietary requirements, or biometric targets.
• Technical and Telemetry Data: IP addresses, browser types, operating systems, cookie identifiers, and device location data.

3. Purposes of Processing

INNOVATE FOODS LIMITED utilizes your personal data for the following essential purposes:

• Processing orders, arranging logistics, and managing billing.
• Personalizing meals to accommodate client-specified dietary requirements.
• Providing real-time tracking updates via SMS or email during delivery.
• Securing payments and protecting our platform against cybersecurity risks.
• Sending administrative updates, legal notices, and promotional content with your consent.

4. Security Measures and Data Retention

We employ modern security measures to safeguard your personal data. All data transfers are encrypted using industry-standard SSL/TLS protocols. Data is stored on secure cloud servers located within the United Kingdom and the European Economic Area (EEA), with access restricted based on the principle of least privilege.

Our data retention periods are determined by operational requirements and UK regulations:

• Financial records, invoices, and transaction histories are retained for seven (7) years to comply with HM Revenue & Customs (HMRC) requirements.
• Customer profile information and dietary preference records are kept for as long as your account remains active or until you request its deletion.

5. Data Subject Rights (UK GDPR)

Under UK GDPR and the Data Protection Act 2018, you have the following rights regarding your personal data:

• Right of Access: Request a complete copy of the personal data we hold about you.
• Right to Rectification: Request corrections to any inaccurate or incomplete personal information.
• Right to Erasure: Request the deletion of your personal data when it is no longer required for its original purpose.
• Right to Restriction: Request that we limit the processing of your personal data under certain conditions.
• Right to Portability: Request the transfer of your data in a structured, machine-readable format.

To exercise any of these rights, please contact our Data Protection Officer at **info@innovatefoods.sbs**. We will verify your identity and respond to your request within thirty (30) calendar days.

These Terms of Service (referred to as "Terms" or the "Agreement") constitute a legally binding contract between **INNOVATE FOODS LIMITED** (referred to as "the Company", "We", "Our", or "Us") and any individual or corporate entity (referred to as "the User", "the Client", or "You") accessing our website, subscribing to our meal plans, or booking our logistics and catering services.

By registering an account, placing an order, or browsing this website, you agree to these Terms. If you do not agree to all terms of this Agreement, please discontinue using our website and services immediately.

1. Account Registration and Security

To access certain features of our platform, including personalized meal planning and real-time delivery tracking, you must create an account. By registering, you warrant that:

• You are at least 18 years of age and possess the legal capacity to enter into binding agreements in the UK.
• All registration details you provide are accurate, current, and complete.
• You will maintain the security of your account credentials and immediately notify us of any unauthorized access.

2. Pricing, Invoicing, and Payment Conditions

All prices for our B2B corporate plans, AI-driven meals, and logistics services are listed in Pounds Sterling (GBP, £) and include VAT where applicable. Prices are clearly detailed before order completion.

Subscription payments must be made in advance using our supported secure payment gateways. We reserve the right to adjust our pricing structure by providing active subscribers with at least fourteen (14) calendar days' notice via email.

3. Cancellations, Modifications, and Refund Policies

Under the UK Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013, standard 14-day cancellation rights do not apply to perishable food items.

• Subscription Pauses and Modifications: You must request adjustments to delivery dates or meal selections at least twenty-four (24) hours before the scheduled preparation time. Requests made after this deadline cannot be accommodated, as ingredients are procured and prepared on demand.
• Quality Verification: If you receive a damaged package or suspect a temperature issue during transit, please take a photograph and contact our support team immediately. We will issue a replacement or process a refund upon verification.

4. Limitations of Liability

To the extent permitted by Scottish law, INNOVATE FOODS LIMITED is not liable for indirect, incidental, or consequential damages resulting from the use of our website or services.

We are not responsible for adverse allergic reactions to delivered items if you have not clearly detailed your food allergies in your account settings. Our total financial liability for any claim is strictly limited to the amount paid for the specific order or active monthly billing cycle in question.

5. Governing Law and Dispute Resolution

These Terms of Service are governed by and construed in accordance with the laws of Scotland, United Kingdom. Any disputes arising from these Terms or our services will be subject to the exclusive jurisdiction of the courts in Edinburgh, Scotland.

This Cookie Policy explains how **INNOVATE FOODS LIMITED** uses cookies and similar tracking technologies on our website. We detail what these technologies are, why we use them, and how you can manage your preferences.

We are committed to maintaining transparent data practices. Our use of cookies complies with the UK Privacy and Electronic Communications Regulations (PECR), the Data Protection Act 2018, and guidelines from the UK Information Commissioner's Office (ICO).

1. What Are Cookies?

Cookies are small text files containing letters and numbers that are downloaded to your computer, tablet, or mobile device when you visit a website. They allow the website to recognize your device, remember your preferences, and secure your login sessions, providing a more consistent and efficient browsing experience.

2. Categorizations of Cookies Used on Our Website

We utilize the following categories of cookies on our platform:

• Essential Cookies: These cookies are necessary for the basic operation of our website. They support secure user sessions, manage checkout carts, and prevent security vulnerabilities like CSRF attacks. Because they are essential, these cookies cannot be disabled.
• Analytical Cookies: These cookies collect anonymized statistical data on how visitors interact with our website. This helps us understand which pages are visited most frequently and locate any technical errors, allowing us to continuously improve our website's performance.
• Functional Cookies: These cookies remember your preferences, such as your language settings, delivery location, or volume adjustments, to provide a more personalized experience.
• Targeting and Marketing Cookies: These cookies are used to assess the effectiveness of our marketing campaigns across UK networks and show you promotional content relevant to your food preferences.

3. Managing Your Cookie Preferences

When you first visit our website, a cookie banner will appear allowing you to select which non-essential cookies you want to permit. You can also adjust your cookie settings at any time directly through your web browser:

• In Google Chrome: Settings → Privacy and Security → Third-party cookies.
• In Apple Safari: Settings → Privacy → Block all cookies.
• In Mozilla Firefox: Settings → Privacy & Security → Cookies and Site Data.

Please note that blocking or deleting all cookies may affect your browsing experience, and some interactive features of our website may not function correctly as a result.